Company Profile

Serving the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management software solutions. With an installed customer base of over 5,800 hotels and resorts throughout North America, MSI is one of the largest privately held providers of fully-integrated property management, sales and catering, marketing, point of sale, web booking, and centralized corporate services. MSI specializes in “total system solutions” for management companies and hotel chains by providing central reservation and property system integration.

Our Mission

To serve the hospitality industry by providing innovative technology and superior service which enhances guest loyalty and promotes customer profitability.

Guiding Principles


  • We are unified in our purpose to be of service to our associates and customers as we exceed expectations.
  • We deliver the technology and services we promise and respect our business partnerships.
  • We continually improve and enhance our products and services.
  • We openly communicate, have trustworthy relationships and honor all opinions.
  • We work as a team and respect each other. Our doors are always open for discussion.
  • We seek to understand the facts, make informed decisions, and are unified in support of those decisions.
  • Positive, corrective action takes precedence over assigning blame.
  • We are committed to integrity in all that we say and do.
  • We foster ongoing personal and professional development for all associates.
  • We set goals, define objectives, establish budgets and are profitable.
  • We seek humility, honor and gratitude in all our endeavors.
  • We are about having fun!