Top 5 Benefits of a Cloud PMS

Rick Rivera Blog

We all know how a property management system empowers hoteliers to improve their operations, increase sales, streamline the process and enhance customer service. But what are the specific benefits of cloud-based PMS that you don’t get from the traditional on-premise solutions that most hotels continue to use? Reduced Cost One of the main benefits of going for any cloud-based solution …

Property Management, the integration hub of your hotel’s systems

Rick Rivera Blog

Your hotel property management system is the center of operations, regardless of if you’re running a boutique hotel or inn or full-service luxury hotel. Older property management systems often acted like an island, mostly running core functionality such as front of house and check-in & check-out but not very connected to the rest of hotel operations. As more technology has …

Group Business and Your Hotel

Rick Rivera Blog

With the constant drumbeat of online channels and revenue optimization and digital outreach, all of which are important, it’s easy to forget that groups can make a massive impact on your hotel’s performance. Does your software help or hinder your effort to win group business? The term “groups” covers a lot of ground, from weddings and elaborate catered events to …

How strong guest pre-arrival communications drive revenue

Rick Rivera Blog

In the old days, the extent of a hotel’s pre-arrival communication with guests (outside of the initial reservation phone call) was a confirmation letter, if that. Today, if you’re just emailing a confirmation, you’re missing out on major revenue opportunities! The emergence of hospitality-centered digital marketing enables hotels to reach guests with direct, personalized communications that generate impressive revenue at …

Is Quality Written Into Your Software Code?

Rick Rivera Blog

At MSI, we’re driven to create quality software built around the real-world needs of our customers. It’s a dedication reflected in our mission statement: Serving the hospitality industry with people, product, and a passion for excellence. For too many organizations, mission statements have become just another meaningless slogan, but one of our departments takes this mission so seriously they’ve collaboratively …

Did You Know…?

Rick Rivera Blog

It’s no secret that property management systems contain a whole lot of functions. Some of those features are utilized dozens or even hundreds of times a day, while others see only occasional use. A few features might not be used at all, depending on the operating needs of the hotel. Then there are those underutilized things that some hoteliers have …

CloudSync is like Backup and Recovery v2.0

Rick Rivera Blog

The issues of data security, data backup and disaster recovery are topics we’ve discussed in a general context several times. So why revisit it again? Well, aside from being worthwhile subjects, they are also problems that MSI has devised successful solutions for. One of the biggest anxieties preventing hoteliers from moving to a cloud-based system is the fear of losing …

Hotels, don’t neglect your data backup!

Rick Rivera Blog

Database backups. Encryption. Data redundancy. Phrases like these are enough to make the average hotel manager’s eyes glaze over. (Try one, it’ll probably work!) But secure, reliable database backup & recovery should be taken seriously by every hotel and integrated into an overall emergency and disaster recovery plan. You may be asking yourself why is backup & recovery so important …

MSI's support resources go well beyond the 800 number

Beyond the 800 Number: MSI Online Support Expands Customer Access

Rick Rivera Blog

Hotels and resorts are 24-hour businesses. During the bustle of morning check-outs and afternoon check-ins, hotel staff make thousands of data calls to their hotel software and process thousands of transactions. Even late at night when most of the guests are tucked into their beds, the night auditor is hard at work processing the prior day and prepping for the …

Automated Yield Management? Do it with Rate Tiers!

Rick Rivera Blog

In our previous blog regarding revenue management, we touched on some general tools hotels should consider for effective revenue and yield management. Now let’s hone in on one specific technology that can make a massive impact on your revenue results: automated yielding. In case anyone is unfamiliar, let’s define the concept of yielding or yield management. Unlike most physical goods, …