MSI : Multi-Systems, Inc. Property Management Systems





	• Company Profile • Guiding Principles • Testimonials • Senior Management • Sales Team • Account Management • Support Team • Implementation Team • Marketing • Community Relations	MSI Account Managers Marc Voirol, Director of Account Management Since joining MSI’s Customer Assistance Center in 2000, Marc has enjoyed many positions at MSI. Prior to his positions at MSI, Marc spent 8 years working in the Lodging Industry. Marc was fortunate enough to gain experience in all aspects of the hotel industry by working in positions ranging from Guest Service Associate to General Manager. A native of Indiana, Marc resides in Phoenix with his wife, Susan, and their Weimaraners: Bella and Daisy. Annette Martin, Senior Corporate Account Manager Annette has over 10 years of account management and coordination experience in the computer technology field. Prior to joining MSI, she worked for Cendant Corporation in Hotel Information Technology. Annette is a veteran of the US Army where she specialized in Electronic Warfare/Signals Intelligence Analysis. She has also been a volunteer for Big Brothers and Big Sisters since 1999. Kirsten Coccodrilli, Corporate Account Manager Since joining MSI’s Customer Assistance Center in 1998, Kirsten has enjoyed many positions at MSI. Prior to her positions at MSI, Kirsten spent 8 years working in the Restaurant and Lodging Industry. Kirsten holds a degree in Hotel, Restaurant and Tourism Management from East Stroudsburg University. Kirsten enjoys reading, cooking, traveling, and spending time with her family. David Estabrook, Corporate Account Manager David Estabrook, originally from the Portland, Maine area, has recently relocated to Phoenix and joined the MSI Team. As one of his first jobs during high school, David began working in the hotel industry. Prior to joining MSI, David was the general manager of Best Western Merrimack Valley for more than 9 years. The Best Western Merrimack Valley is located in Haverhill, Massachusetts. The Best Western Merrimack Valley has been a customer of MSI since November 2003, and was one of the first Best Western sites to install the 2-Way CRS provided by MSI. David will be responsible for continuing to facilitate a positive working relationship at the property and corporate level with Best Western. One of David's main goals will be to ensure all of his customers experience continued success with the MSI WinPM software. Chastity Berg, Account Manager Chastity Berg has recently joined the Account Management Team at Multi-Systems, Inc. Since joining MSI's Customer Assistance Center in 1996, Chastity has enjoyed many Support Team positions. Prior to her tenure at MSI, Chastity accumulated three years experience in the Hospitality Industry as a Guest Service Associate and Call Center Reservations Agent. Born in New Mexico, Chastity currently resides in North Phoenix with her husband, Justin, and their three sons. In her spare time Chastity enjoys gardening, reading, and spending time with her family. Trent Mitchell, Account Manager Trent joined MSI as a CAC Support Technician in June of 2003, and made the move to Account Management in November 2005. Prior to joining MSI, Trent held a position at Cendant Corporation specializing in hotel interface installation and troubleshooting. Trent is currently working on a degree in Software Engineering from the University of Advancing Computer Technology. He is also a distinguished metal artist and fabricator in Arizona. Sylvia Trujillo, Account Manager Sylvia Trujillo came to MSI as a Second Level Technician in November 2005, and has recently joined the Account Management Team. Prior to coming to MSI, Sylvia worked at Pegasus/ GETS/EHS for 6 years as an Application Support Analyst, specializing in Nova Plus. Prior to her work with Nova Plus, Sylvia got her start in hospitality technology at the Cendant Corporation in positions such as Reservation Agent, Database and Network Control, assisting in supporting Property Management System. A lifelong Arizona resident, Sylvia enjoys vacationing and spending time with her family.