CloudPM™ is an approved property management system for Best Western Hotels, offering members key features and benefits to optimize their properties’ revenue-generating capabilities.


Reduce Implementation and Hardware Cost

No need to purchase costly hardware or network systems, or hire IT staff to operate your PMS. MSI purchases, maintains and supports the hardware, network and security systems for all Best Western CloudPM member properties. Eliminate expensive training costs with our online and on-demand training. Intuitive design is fast and easy to learn, so your new employees spend less time learning complicated software and more time offering great service to guests.

Improve Guest Service while Maximizing Revenue

Seamless integration with BWI’s Lynx™ Central Reservations System maximizes your hotel’s distribution & revenue opportunities. Our “always up” property management system enables your staff to provide better guest service, even when the internet is down. And because you can access CloudPM from any web browser, anytime, that means you can manage your properties anywhere you may be, leading to increased occupancy, ADR and guest service. Our built-in tools let you set up automated rate tiering for hands-off occupancy-based yield management, or you can choose BWI’s optional BestREV RMS for predictive rate management.

Stay up to Date with the Latest Features

With CloudPM, new releases, enhancements and updates happen automatically, and new BWI Marketing corporate programs deploy seamlessly in minutes. This takes the burden off of your property staff, improves system performance and keeps your business ahead of the curve.

We’ve worked with MSI for 20-plus years. This history merited our decision to offer our Best Western member properties an option to install complete cloud technology with MSI CloudPM™. MSI’s quality products and services are reinforced with an experienced team that successfully bridges decades of hospitality innovation and MSI’s knowledge of Best Western’s business processes.

Scott Gibson
Chief Information Officer
Best Western International