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Property Testimonials I spoke with Cassandra on several occasions regarding our MSI challenges. She was ALWAYS extremely professional and polite. I wish I had a few more associates like “Cassandra” on my team!
I just got off the phone with Marcus who was assigned by
Greg to troubleshoot the issue with the card reader.
Hilltop Inn and Suites
I need to personally thank you and your staff again.
Melody and Chris just saved my day. Our Credit Card modem failed to
initialize when we were trying to post payments and authorizations for
all our Daytona 500 arrivals today. The lobby was getting backed up and
your staff responded promptly and fixed it in no time at all. I could
have had an angry mob in the lobby but the resolution speed of your
staff prevented that. Your company has the best service I have ever seen
in my 20 years managing hotels in the Daytona Beach area. Thanks again!
Just a short note to express my gratitude for the support
one of your employees has given me each time I have had to call.
Fortunately, I have had to call the support line only twice during my
tenure here at the Wingate by Wyndham Scottsdale, and luckily for me, I
have spoken to Andrea Oson both times. She was professional and adept in
her diagnosis and resolution to my problem. I have had dealings with
other “support” and “call center” staff, and it is always a pleasant
surprise when I receive assistance from someone with personality and
knowledge that Andrea Wingate by Wyndham Scottsdale
I really appreciate all the changes that MSI Support
Services have made. You guys are supporting us so well. Thank you.
Tim Chamberlain was a joy to have on site. We had our share of roadblocks, and he maintained an amazingly positive attitude until the end. Sandy McDonald, Hyatt IT Project Manager
As support contacts go, I think MSI is one of the best.
I am always very satisfied with the service. I don’t believe there is anything I would change. The only thing I find challenging—since I am computer illiterate—is all of the different upgrades, but everyone is most patient and courteous. I really don’t believe I could ask for anything better, and you have excellent service! I strive for our company to have such customer care. Thank you all, sincerely.
Mary, General Manager
Since our last email, I felt it only appropriate to email you about Andrew and Cassandra. First, what a breath of fresh air the two of them have been… no complaints, only KUDOS! Well-mannered, well-taken, and certainly patient during training, instructing, and implementation of the new MSI PMS system. The entire team enjoyed the one-on-one, hands-on experience. Both Andrew and Cassandra gave 100% during this event and dedicated their efforts to ensuring each staff member and I as understood their function and the functions of the new system. As for me, I couldn’t have asked for two better people to assist me with this hotel in the change-over and training. Again, I express my sincere appreciation to you and Kim for taking quick action during this event and for sending two well-trained people to ensure we were taken acre of. Thanks.
Bob, General Manager
I have worked with MSI in the past at another company when the response was not as good. I have been very pleased with the staff since coming to Hyatt Place. Response is almost immediate and my issue has always been resolved in a timely manner.
Vicki Hiatt,
Director of Sales
Great service as always...no matter how small or big the question is. I always end up working with Charlie and Dave, who are wonderful, but this time I worked with Roberta who was extremely helpful. Thank you :)
Carrie Delongchamp,
Guest Services
Manager
I am constantly amazed at the quality of service I receive from your tech support staff. They are amazing! I spend a lot of time on the phone with support and they always make me feel like I am talking to someone who genuinely cares about what I am dealing with. I have even developed a type of friendship with some of the support staff that I talk to often. They know who I am and ask how my day is going and seem to genuinely care. Thank you!
Beth McCoy,
Assistant Manager
Each time I call MSI, the technicians are always courteous, helpful, and patient. Even when we feel we are at our wits end with finding a solution, they remain calm, and take you through the process step-by-step. I greatly appreciate the friendly customer service. When we have a situation, they make you feel that you are the #1 priority.
Laura Gerniger,
General Manager
I just wanted to say THANK YOU for doing what you do! This morning when the tentative Sales Bookings Report and Tentative Catering Bookings Report printed out during backup, they were the font size that they were when I first started here. As you may recall, the sizing was messed up when my previous computer started having horrible issues. This morning, for the first time in MONTHS, it printed correctly. THANK YOU for caring about our property and our daily functions.
April Mershon,
Office Manager
Since the last time I personally have contacted MSI, it appears that you are doing much better in resolving issues as they come in, and not having to wait for a call back. This is very much appreciated at the property level. Thanks.
Robert Schreier,
General Manager
Once again, I have the pleasure of passing on our appreciation for the outstanding performance of one of your employees. John Walker recently returned to our property to train our new Lodge manager, and to provide a refresher course to our front desk staff. Once on the site, John quickly assessed our needs and developed an appropriate training curriculum that ensured adequate, across the board training, within the time allotted. John’s pleasant demeanor and developmental training methodology was well received by all of our Lodge staff, who unanimously agreed upon the effectiveness of John’s visit. In parting, I specifically would like to acknowledge my appreciation for both John and Kim for arranging to meet our training needs in such a timely manner. Sincerely, Jerry Morgan, Director & Ron Ransbarger, CFO & Interim GM, Feather Falls Casino
I just wanted to take a moment and share with you the feedback I have received from my staff about Joni, during the recent hardware upgrade at the Prescott Resort. My controller, Suzan Doran, said “Joni was very calm and effective and was extremely diligent and responsive. When she was advised of the data drops, she really went to task trying to isolate the problem and calling other techs for suggestions. She verified all install locations prior to install, and made suggestions for better efficiencies. Very nice personality, helpful, and an overall good representative of MSI”. My front office manager, Robert Rutty, said “Steve, I felt she was outstanding”. I personally experienced Joni taking the time to assist a guest in their room who was having problems logging on from their laptop. In my opinion that is going above and beyond her scope of work. You should know that Joni is a great ambassador of your company and I hope she is properly recognized for her efforts.
Sincerely, Steve Bracety, General Manager Prescott Resort & Conference Center
Two weeks ago the hard drive in my server
died. Your staff (Jared Bunts, Nathan Peckenpaugh among many others whom I
do not know the names of) had my system functional within a 36 hour
period (it would have been sooner had IBM been quicker with the parts
and Service Rep) and have diligently worked on getting all of the little
kinks worked out since. I have been called several times and followed up
with on the different areas of concern and have had most of the issues
resolved. Let me say thank you and well done!
Jessica Clubine, you alone have kept me
from going totally insane over this last year. My personal Thank You to
you! You have great customer service. Not to say to the rest of you that
you have not been helpful, Jessica has gone out of her way to stay with
me when it was really bad and there was nothing she could do but listen!
And when Jessica was got at work Linda was there to take over! Your
girls ever come to Oshkosh - I'll buy you dinner at the Vintage! and CJ
too! Working on making "Hawthorn" a brand the WORLD Chooses in Oshkosh!
You are all a HUGE part of that - without your support we would be
nothing.
A couple weeks ago, my server was not communicating with the host and after calling you guys, we found out that the server got a virus. Many of the MSI staff helped us out. David Wayne was a great deal of help. Karl, Scott, and Paul helped out a lot too. You guys have gotten our computers running perfectly. It might have taken a couple weeks to fix but its fixed now and right before one of the busiest weekends here. Thank you, you guys did a great job!
Jason Lee, General
Manager
I wanted to take the time to compliment your associate, Charlie B. I have worked with Charlie over the past few weeks on a variety of PMS issues. Charlie always gets to the bottom of the problem, is pleasant to deal with, and is extremely thorough with his follow-up. It is not often in today's business climate that you find someone of his caliber. Kudos to Charlie!
Chris D. Weidenhammer, General
Manager
Nine of our 14 open properties are using MSI’s WinPM today, and we plan to convert three other existing hotels to WinPM from MSI DOS-based systems in the near future,” said Susie Goodwin, Systems Training & Development Director for Pomeroy Enterprises of Grand Prairie, Alberta, Canada. “Two of our properties will continue to use another PMS — but only because of franchise mandates. The plan is for all Pomeroy properties going forward, including the three we have under development, to deploy WinPM. We’re sold on the features, functionality and ROI WinPM delivers, and the proven people at MSI supporting it.
Susie Goodwin, Systems Training &
Development Director
When agreeing to become the first beta property for the two-way
interface, I knew there would be wrinkles in the system to iron out.
However, from day-one, the benefits far out-weighed the negatives in
switching over to the two-way interface and the technical support has been
phenomenal. Immediately, WinPM cut my time in-half in managing rates,
inventory and restrictions. Over the last year, MSI has continued to
make enhancements that have made the interface even more solid, reliable
and efficient. Hence, making my job easier and helping us generate more
revenue, like a great two-way PMS should!
WinPM is one of the easiest PMS systems I have used out here today. Our
staff had mastered the system in less than a week.
WinPM has saved time and stress for the front desk clerks. Having one less spot to change rates has been a tremendous help. MSI Support is very good and responsive.
Tabitha Drummand,
Assistant General Manager
Work has become much less stressful since switching over to WinPM & WinSAM. What had previously been done manually, can now be done with the push of a button – i.e. invoicing and event orders. By using the WinSAM program I have freed up valuable time which can be used to generate more business for the hotel.
Linda Biggar,
Sales & Catering Manager
It is the easiest and best system I have ever worked with. Lynn
Clausen, Owner
The addition of the two-way CRS interface has saved me at least 8 hours per week in managing rates across the GDS.
Susan Warner, Assistant General Manager
MSI is an excellent front office system; it is very user friendly and very easy to learn. With the two-way interface now in place, it leaves our inventory open for everyone to sell more rooms. Every report you need is there and WinPM also helps with marketing and stats. WinPM is truly an excellent front office system. Mark
Duggan, General Manager
Best Western McKinney Inn and Suites gained confidence in the combined expertise of the two-way interface and MSI's excellent resources to help us meet our specific business needs. VJ
Patel, General Manager
Having MSI as our reservation system has made training our staff easy, the speed of reservations pleasant for our guests and most of all, the support provided by MSI from the entire company a blessing when things go wrong. Our satisfaction with MSI could not be higher. It was the best purchase we could have made to make our hotel the success it is. Thank you MSI for being the very best! Pat
and Greg Watson, Owners
WinPM is brilliantly designed! I have never worked with such a
user-friendly system that has so much functionality. It has simplified
my job in many aspects. Training new employees seems effortless with the
training module and the well thought out layout of the most frequently
used screens. I would recommend MSI to anyone who wants to work with the
best software company on the market!
If
you spend hard earned money for this MSI comprehensive two-way
Interface, you do yourself, your reputation and your hotel’s potential
revenue a disservice by not using it to it’s fullest extent. Success
beyond expectations is spelled Yield Management. If you aren’t actively
involved in the capabilities of the MSI system, you will waste the money
spent and leave money on the table that should be yours. It’s a
beautiful system and I don’t know why any hotel wouldn’t use it to it’s
fullest potential.
We
installed our MSI WinPM system in February. The help desk, our account
manager, and the support staff were great helping us through. I have
been through conversions before and this one was seamless. The system
has so much capability we are still learning what it can do. |
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