Is Quality Written Into Your Software Code?

Rick Rivera Blog

At MSI, we’re driven to create quality software built around the real-world needs of our customers. It’s a dedication reflected in our mission statement: Serving the hospitality industry with people, product, and a passion for excellence. For too many organizations, mission statements have become just another meaningless slogan, but one of our departments takes this mission so seriously they’ve collaboratively …

Did You Know…?

Rick Rivera Blog

It’s no secret that property management systems contain a whole lot of functions. Some of those features are utilized dozens or even hundreds of times a day, while others see only occasional use. A few features might not be used at all, depending on the operating needs of the hotel. Then there are those underutilized things that some hoteliers have …

CloudSync is like Backup and Recovery v2.0

Rick Rivera Blog

The issues of data security, data backup and disaster recovery are topics we’ve discussed in a general context several times. So why revisit it again? Well, aside from being worthwhile subjects, they are also problems that MSI has devised successful solutions for. One of the biggest anxieties preventing hoteliers from moving to a cloud-based system is the fear of losing …

Hotels, don’t neglect your data backup!

Rick Rivera Blog

Database backups. Encryption. Data redundancy. Phrases like these are enough to make the average hotel manager’s eyes glaze over. (Try one, it’ll probably work!) But secure, reliable database backup & recovery should be taken seriously by every hotel and integrated into an overall emergency and disaster recovery plan. You may be asking yourself why is backup & recovery so important …

MSI's support resources go well beyond the 800 number

Beyond the 800 Number: MSI Online Support Expands Customer Access

Rick Rivera Blog

Hotels and resorts are 24-hour businesses. During the bustle of morning check-outs and afternoon check-ins, hotel staff make thousands of data calls to their hotel software and process thousands of transactions. Even late at night when most of the guests are tucked into their beds, the night auditor is hard at work processing the prior day and prepping for the …

Automated Yield Management? Do it with Rate Tiers!

Rick Rivera Blog

In our previous blog regarding revenue management, we touched on some general tools hotels should consider for effective revenue and yield management. Now let’s hone in on one specific technology that can make a massive impact on your revenue results: automated yielding. In case anyone is unfamiliar, let’s define the concept of yielding or yield management. Unlike most physical goods, …

7 WAYS TO START YOUR NEW YEAR WITH ENERGY AND SEE RESULTS ALL YEAR LONG

Amanda Wisell Blog

Reboot Your Role in the New Year with These Seven Pieces of Inspiration For hospitality professionals, the start of the New Year is an excellent time to identify opportunities to create role-based growth objectives. Even if you don’t make “New Year’s Resolutions”, welcome the occasion to identify your potential, form a plan, and make a new start. Set some goals …

Revenue Management for the Overworked Manager

Rick Rivera Blog

Modern revenue management is a lot more than the ‘heads in beds’ mantra of old, and certainly more than simply raising your rates in summer! But for a GM, Front Office Manager or Revenue Manager  whose time & attention is stretched thin, technology becomes a critical tool. Many property management systems offer at least a few tools to manage rates, …

Credit Card Liability Shift Affects Hotels

Amanda Wisell Blog

It is now over one year past the October 2015 deadline for EMV and many businesses, including hotels, have not yet made the move to accommodate chip cards as EMV. In order to make the switch, businesses need to upgrade to the new chip readers and processing technology, a hurdle that some have have either been unwilling or unable to …

The 4 Key Considerations When Evaluating Hotel Property Management Systems

microarts Blog 0 Comments

Choosing a new hotel property management system represents an important business decision that impacts almost every aspect of your operation. There are many different systems to evaluate, each with particular strengths and weaknesses for your hotel. Here are four things you can do to ensure that you choose the best system for your property: 1. Does this hotel PMS do …